Once we verify the availability and eligibility of the lower rate, we’ll match it, plus discount an additional twenty-five percent (25%) off the room rate for the duration of the stay being so reserved.Claim form must be received within seventy-two (72) hours of the time the original reservation was confirmed and at least 72 hours prior to arrival at the hotel.You must submit the claim form to the Grosvenor Hotel Reservations Department, by clicking on the “Submit” tab on the form.Please fill out and submit a complete claim form within seventy-two (72) hours of booking the reservation. If you find a lower publicly available and bookable room rate for the BEST WESTERN PLUS Grosvenor Hotel on another booking channel within 24 hours of booking your reservation, that is lower than the room rate available for the same reservation on (i.e., same hotel, room, same number of guests, same dates and length of stay), the Grosvenor Hotel agrees to match the competing rate for the same reservation, plus discount an additional twenty-five percent (25%) off the room rate for the duration of the stay being so reserved.
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